1. Introduction

NusaCarbon ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital MRV platform.

2. Information We Collect

2.1 Personal Information

Name and contact information (email, phone number)
Organization details
Account credentials
Payment information (processed securely via Stripe)

2.2 Project Data

Geographic coordinates and polygon data
Carbon analysis results
Satellite imagery metadata
Methodology selections and configurations

2.3 Usage Data

IP address and browser information
Pages visited and features used
API usage statistics
Error logs and performance metrics

3. How We Use Your Information

Provide and maintain our carbon verification services
Process your carbon analysis requests
Send you reports and notifications
Improve our platform and develop new features
Comply with legal obligations and carbon credit standards
Prevent fraud and ensure platform security

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

Service Providers: Google Earth Engine, NASA POWER, Copernicus, payment processors
Verification Partners: When you opt for third-party verification services
Legal Requirements: When required by law or to protect our rights

5. Data Security

We implement industry-standard security measures including:

Encryption in transit (TLS/SSL) and at rest
Secure authentication (NextAuth.js)
Regular security audits
Access controls and monitoring

6. Your Rights

You have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Export your project data
Opt-out of marketing communications

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Project data is retained for 7 years to comply with carbon credit verification standards (Verra, Gold Standard).

8. Cookies and Tracking

We use cookies for authentication, analytics, and improving user experience. See our Cookie Policy for details.

9. International Data Transfers

Your data may be processed in servers located outside Indonesia. We ensure appropriate safeguards are in place for international transfers.

10. Contact Us

For privacy-related questions or to exercise your rights, contact us at: hello@nusacarbon.com